Asked, answered

A giving account built for our community. You add funds once, then give to verified organizations online — and soon with a card or certificate book. Every gift is tracked, referenced, and reflected in downloadable statements.

You'll be able to move money into your giving account from your bank or card, on your schedule — weekly, monthly, or before Yom Tov. The final funding options, limits, and timing will be published before launch. Pending

Opening an account is free. We're finalizing the fee structure now, and whatever it is, it will be published plainly on this page before anyone adds a dollar — no hidden deductions from gifts, no surprises. Pending

Online gifts show in the organization's portal as they complete. Exact settlement timing depends on the funding and payout rails we finalize, and will be stated clearly at launch. Pending

Any organization in the Chai 18 directory. Every one is reviewed and verified by our team before it can receive funds — yeshivas, shuls, chesed organizations, gemachs, and community funds. If your favorite mosad isn't listed yet, tell them to apply.

A completed gift is generally final — that's the nature of tzedaka and of payment processing. Genuine errors (a wrong amount, a duplicate tap) will have a clear review process, which we'll publish with the full policy at launch. Pending

The planned flow: freeze the card instantly from your account, order a replacement in a few taps, and unfreeze or replace anytime. No phone queue, no waiting for business hours. The card itself is coming soon — join the waitlist on the card page.

We don't give tax advice, and we won't claim a status we don't have. The legal structure behind Chai 18 Fund — including who issues receipts and how deductibility works — will be published clearly before we hold anyone's funds. Until then, treat nothing on this site as a tax document. Pending

We collect only what the service needs, we never sell your information, and your giving history is yours. The full picture is on our privacy page.

Yes — monthly statements and a yearly summary, downloadable from your account anytime. Every gift carries a reference number, so your records always reconcile.

Through the contact page — a person reads every message. Support hours and response-time commitments will be published at launch.

When they're ready — meaning the issuing partner, verification, and fraud controls are all in place. Both have waitlists, and waitlist members go first. Pending